After Hundreds of Conversations...
- OM
- 2 days ago
- 3 min read
OM findings based on hundreds of industry conversations
In workers’ compensation, selecting the treating physician is one of the most important decisions that affects an injured worker’s ability to return to work. Based on OM’s internal review of more than twenty years of industry experience, outcomes are stronger when the physician is chosen intentionally and not simply pulled from a network list.
During OM’s review, hundreds of adjusters, case managers, and employers shared similar concerns. The most common issue was not the medical treatment itself, but the problems that occur when communication is inconsistent or documentation is delayed.
When the physician’s office is not familiar with the process or the required forms, the case can slow down. These delays interrupt care and can affect the injured worker’s ability to return to work in a timely manner.
Physicians who regularly treat injured workers are more familiar with what the process requires. They understand the expectations, the paperwork that must be completed, and the communication needed to keep the case moving forward. This creates smoother care and helps prevent unnecessary setbacks.
From OM’s findings, the strongest return-to-work outcomes were seen when the treating physician provided high-quality care — always putting the injured worker’s health first, regardless of the payor. The physician also had strong experience treating work-related injuries and maintained timely communication and reporting, both from the doctor and their staff.These core factors working together lead to better recovery and a safer return to work.
Choosing a physician should be a well-thought-out decision, not pulled from a network list without understanding the doctor’s experience treating work-related injuries. OM’s findings show that the physician selected has a direct influence on the injured worker’s recovery and their ability to return to work successfully.
For more than 21 years, OM has supported employers by helping them schedule their injured employees with highly qualified physicians who have a strong history of outcomes, consistent communication, and experience treating workplace injuries. This level of intention at the start of care sets the quality standard for the case and establishes the expectation for the level of care and results the injured worker will experience.
The Key Takeaway From Our Conversations
When OM spoke with hundreds of adjusters, case managers, and employers, they all said the same thing: the best outcomes happen when the doctor provides high-quality care and understands the process for treating work-related injuries and communicates clearly.
Quality care is still the most important part, but without good communication and timely paperwork, the case can slow down even when the doctor is doing everything right medically. When all three are in place together, the injured worker is able to return to work more smoothly and without avoidable delays.
If your goal is to make sure your injured workers receive the best care and the strongest outcomes, OM can help you schedule with the right physicians.
Contact help@ommktg.com or visit omdocs.com.
For more than 21 years, OM has supported employers by helping them schedule their injured employees with highly qualified physicians who have a strong history of outcomes, consistent communication, and experience treating workplace injuries. This level of intention at the start of care sets the quality standard for the case and establishes the expectation for the level of care and results the injured worker will experience.
If your goal is to make sure your injured workers receive the best care and the strongest outcomes, OM can help you schedule with the right physicians.
Contact help@ommktg.com or visit omdocs.com.