top of page

Choosing A Doctor

About This Study

This study is being conducted by OM to establish national benchmarks for excellence in workers’ compensation care. The results will help define and strengthen the standards used in the WorkCompReady™ Certification and the upcoming Center of Excellence (COE) designation for practices treating injured workers. The purpose of this study is to identify the key criteria that reflect the highest level of administrative performance, communication, and patient care within workers’ compensation. The feedback collected will be used to ensure these designations continue to represent the most qualified and trusted physicians and practices nationwide.

​

Instructions
Please check off the number that best reflects your opinion (1 = Not Important, 10 = Extremely Important). You may also add comments where applicable.

Administrative Excellence

Completes all required workers’ compensation documentation accurately and on time
1
2
3
4
5
6
7
8
9
10
Provides high-quality reports that are clear, detailed, and easy to interpret
1
2
3
4
5
6
7
8
9
10
Clearly identifies Maximum Medical Improvement (MMI) when clinically appropriate
1
2
3
4
5
6
7
8
9
10
Provides accurate impairment ratings consistent with medical guidelines
1
2
3
4
5
6
7
8
9
10
Maintains compliance with all state and national workers’ compensation documentation standards
1
2
3
4
5
6
7
8
9
10
Adheres to accepted reimbursement schedules and administrative processes
1
2
3
4
5
6
7
8
9
10

Communication & Coordination

Communicates effectively with all parties involved — including adjusters, nurse case managers, employers, and attorneys
1
2
3
4
5
6
7
8
9
10
Provides consistent updates regarding patient progress, work restrictions, and treatment status
1
2
3
4
5
6
7
8
9
10
Is easily accessible for calls or case discussions when questions arise
1
2
3
4
5
6
7
8
9
10
Has a dedicated workers’ compensation coordinator or liaison responsible for managing cases efficiently
1
2
3
4
5
6
7
8
9
10
Open to in-person or virtual meetings with employers, adjusters, or case managers to support patient care
1
2
3
4
5
6
7
8
9
10
Offers electronic or portal access for communication, documentation, and real-time case updates when available
1
2
3
4
5
6
7
8
9
10

Patient Care & Return-to-Work

Prioritizes patient care and recovery above all else, regardless of payor
1
2
3
4
5
6
7
8
9
10
Sees injured workers promptly for initial and follow-up visits
1
2
3
4
5
6
7
8
9
10
Provides clear and specific work restrictions based on the patient’s condition and job requirements
1
2
3
4
5
6
7
8
9
10
Focuses on early diagnosis and treatment to reduce recovery time and improve outcomes
1
2
3
4
5
6
7
8
9
10
Encourages conservative and non-surgical treatments before surgical intervention when appropriate
1
2
3
4
5
6
7
8
9
10
Uses minimally invasive and evidence-based techniques to promote safe, cost-effective recovery
1
2
3
4
5
6
7
8
9
10
Demonstrates a strong commitment to helping injured workers return to work safely and efficiently
1
2
3
4
5
6
7
8
9
10

Knowledge & Professional Standards

Understands the unique requirements and laws of workers’ compensation in their state and nationally
1
2
3
4
5
6
7
8
9
10
Understands and applies impairment rating and return-to-work guidelines accurately
1
2
3
4
5
6
7
8
9
10
Accurately differentiates between pre-existing and work-related conditions
1
2
3
4
5
6
7
8
9
10
Recognizes the psychological and social impact of workplace injuries and supports the patient’s overall recovery
1
2
3
4
5
6
7
8
9
10
Keeps up with current trends, best practices, and regulations impacting workers’ compensation care
1
2
3
4
5
6
7
8
9
10
Understands the importance of partnership and collaboration with all parties to achieve best outcomes
1
2
3
4
5
6
7
8
9
10

Practice Operations & Ethics

Employs knowledgeable, professional, and courteous office staff trained in workers’ compensation procedures
1
2
3
4
5
6
7
8
9
10
Maintains a clean, organized, and professional facility that reflects quality care standards
1
2
3
4
5
6
7
8
9
10
Ensures accessibility for injured workers, including timely scheduling and clear communication
1
2
3
4
5
6
7
8
9
10
Dispenses medications appropriately when permitted and does not dispense medications when not required
1
2
3
4
5
6
7
8
9
10
Avoids unnecessary or costly compounded or topical prescriptions when effective alternatives exist
1
2
3
4
5
6
7
8
9
10
Open to working through either in-network participation or direct agreements when appropriate
1
2
3
4
5
6
7
8
9
10

Final Written Response

Disclaimer: If there are additional factors or considerations that should be included in this study, please list them in your final response. All feedback collected will be reviewed and used to refine the standards for OM’s WorkCompReady™ Certificationand upcoming Center of Excellence (COE) designation to ensure they represent the highest level of excellence in workers’ compensation care.

bottom of page